Treasury Support
NFS Treasury Support Center™ is the market’s most comprehensive technology and business support service for corporate treasuries and financial institutions.
The problem Treasury Support Center™ solves is the fact that treasuries and financial institutions are focused on reaching the business targets whilst being heavily dependent on a complex technology infrastructure built up by a multitude of vendors and providers. The clients require specialized skills to handle the environment and NFS takes on the role as the client's trusted party responsible for creating a technology infrastructure with high availability and performance. In addition NFS assists to develop the environment to the evolution of best in class.
The first step ensures stability and control of your treasury environment where traditional technology monitoring and management solutions many times have limitations causing operational disruptions. NFS has developed a set of tools as part of the Treasury Support Center™ solution. These tools monitor and alert our experienced experts that validate and take steps to keep our clients unaffected from any technology problems. Treasury Support Center™ takes on the responsibility for all applications including customizations and interfaces and third party coordination.
Second step is developing our clients’ environments with access to NFS vast knowledge base of processes, technology and management reporting. With NFS experts our clients are assisted in the continuous development and improvement of the installations to gain even higher return on investment. NFS assists in developing the Strategies, Processes, Organization, and Technology.
The primary contact of the NFS Treasury Support Center™ is the Helpdesk reachable by phone or email. Helpdesk performs the initial definition of the issue, deploys technical and/or financial consultants and acts as problem owner until the issue is closed. All issues regardless of origin are logged and responded to.
Treasury Support Center™ follows the working protocol according to Change Management procedures and the SLA. Treasury Support Center™ is SOX compliant.